1. Introduction
BugSnap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By using BugSnap, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, name) when you register
- Organization details when you create or join a workspace
- Bug reports and recordings you choose to capture and upload
- Communications when you contact us for support
2.2 Information Collected Automatically
- Browser type, version, and operating system
- Screen resolution and device information
- Usage data and feature interactions within the extension
- Error logs and performance metrics
2.3 Recording Data
When you create a bug report, BugSnap may capture:
- Screen recordings (video/audio) of the selected capture area
- Network requests (HAR data) during the recording session
- Console logs, errors, and warnings
- User interaction steps (clicks, inputs, navigation)
- Browser storage metadata (cookies, localStorage keys)
Important: Recording only occurs when you explicitly start a capture. We never record without your knowledge or consent.
3. How We Use Your Information
- To provide and maintain the Service
- To process and store your bug reports
- To enable sharing and collaboration features
- To communicate with you about updates and support
- To improve the Service and develop new features
- To detect and prevent security issues and fraud
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- With your consent: When you explicitly share bug reports via shareable links
- Organization members: Within your workspace, per your organization's access policies
- Integrations: With third-party services (Jira, Slack, Linear, GitHub) when configured by your organization admin
- Service providers: With vendors who help us operate the Service (hosting, analytics)
- Legal requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS/HTTPS) and at rest
- Secure cloud infrastructure with access controls
- Regular security assessments and monitoring
- Employee access restrictions and training
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Bug reports are retained according to your organization's retention policies. You can delete your recordings at any time, and we will remove them from our systems within 30 days.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and obtain a copy of your data
- Correct inaccurate personal information
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at hello@bugsnap.dev.
8. Children's Privacy
BugSnap is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@bugsnap.dev
- Website: bugsnap.dev/contact